PDQ MAKEUP TERMS AND CONDITIONS
It’s the responsibility of the bride to familiarise, understand and accept responsibility of all the booking terms and conditions for PDQ Makeup services.
MINIMUM BOOKING REQUIREMENTS
The minimum booking for peak season weddings on Fri/Sat/Sun between May – September is 2x adult makeup applications (This must include the bride)
Bookings that don’t reach the minimum on peak dates will still be charged at the equivalent minimum cost.
A £100 non-refundable booking fee is required to secure the event date. This is then deducted from the final balance. Bookings made with less than 1 calendar month until the event are payable in full upon booking to secure the date.
Dates are given on a first come first serve basis
A date cannot be held without a reservation fee and the requested date will still be open to other enquiries in the mean-time.
Trial payments are due at the time of booking your trial date.
Final payment is due 1 calendar month prior to the date.
You agree that by paying your non-refundable reservation fee you are agreeing and accepting to be bound to PDQ Makeup business terms and conditions.
Failure to make payments within the agreed time frame, may result in the cancelation of your booking.
All road travel to trials and the event is charged at 0.45p/per mile (round trip) after the first 20 miles and is worked out using post codes.
Travel is charged at standard 0.45p per mile diesel/petrol or based on train or tube fare or taxi if necessary depending on the start time/accessibility to the venue. Trains will not be booked until the invoice has been paid in full. Travel fare may vary from the initial quotation (eg. train fares increases or additional taxis/transport required on the day)
Congestion, toll and parking charges may apply and will be quoted accordingly or where necessary paid in cash on the day.
Destination weddings/events – Ground travel in the UK and in country of destination is required as well as flights and accommodation for the night before the wedding/event (and after if necessary). In some cases a £100 travel day fee may be applied. (Please get in touch for further information on destination weddings)
Early morning bookings where the start time is before 7am for any reason, a £50 surcharge will be charged.
Accommodation close to the event venue may be required for the night before the event if; journey time is over 2 hours one way, the start time is 6am or earlier, or there are other foreseeable events/delays.
One or more assistant artists will be required for large bookings under these variations;
Bookings that exceed 6 individual makeup services
Where there isn’t enough time for to get everyone ready in the available time frame
If the venue has access time restrictions
To offer a later/more relaxed start time
The fee to book and secure an assistant artist for the wedding day is £100 per assistant
If an assistant is needed for a trial – travel will be charged as per the standard trial travel costs stated above
Trials are offered once the event date has been secured with the reservation fee.
Trial’s are held between 9am and 2pm at your home or most convenient address.
Saturday’s trials are in short supply and usually reserved for weddings however, Saturdays can be booked with a £50 surcharge.
Trials are required for the bride (unless under special circumstances) but optional for the bridal party.
In the unfortunate event that you, or any of your bridal party, decide after your trial that you are not satisfied, please send an email email@example.com within 12 hours so that any issue can be resolved. After this time a repeat appointment will need to be booked at full price if this is what is required. Refunds cannot be given on work that has already been carried out.
IF YOU CANCEL OR CHANGE THE BOOKING
All changes to a booking, need to be made via email and by the bride/primary client only.
Payments for work that has already been carried out is non-refundable.
Reservation-fees are non-refundable should you change your mind about the event date.
Additional services need to be sent in writing a minimum of 3 months prior to the event date and can only be accepted if time/resources allow. Reductions to services made after this time will still be payable in full and are at the discretion of PDQ Makeup.
If services are reduced to less than the minimum booking requirements for peak wedding dates the full minimum amount will still be charged.
A new reservation fee will be needed to secure a new date should you wish to move or postpone your original booking.
Postponements that are being made due to a event date falling within a government enforced lockdown will be transferred with the original reservation fee.
Any bookings that postpone to a different year may be subject to a slight yearly price increase.
In the unfortunate event that you have to cancel your booking completely:
Cancelling within 3 months of the agreed event date = 50% of the remaining balance still due by the original due date.
Cancelling 1 month or less prior to the event day = 100% of the balance still due.
IF WE CANCEL OR CHANGE THE BOOKING
In the unfortunate event that we are unable to attend on the day, due to illness or for last minute, unforeseen circumstances all efforts will be made to find an alternative stylist/artist to stand in.
In the unlikely event that we cannot find a replacement artist, monies (excluding money paid for work already carried out) will be fully refunded.
If an assisting artist is needed for large party’s and they are unable to attend due to unforeseen circumstances we may ask for an earlier start time to accommodate original numbers, or a refund can be offered on services that have been forfeited.
PDQ Makeup reserves the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where the the client is uncooperative/makes it difficult to carry out our work or is booked under false pretences i.e for an event or other purpose.
IN THE EVENT OF DELAYS ON THE EVENT DAY
PDQ Makeup cannot be held accountable in the event of unforeseen delays on the day which are out of their control.
In the event that one or more services are forfeited as a result, no compensation/refunds can be offered if timings over-run.
If you are aware of factors which could delay or hinder our journey, please advise us as soon as possible so we can factor this into our route. We cannot be held responsible for any unforeseen factors.
No refund or compensation can be offered for delays caused by other wedding vendors, guests, or members of the bridal party arriving late to begin our service.
If you suspect any member of your bridal party may be a challenge in any way, it’s encouraged for them to have a trial to avoid potential delays on the day.
All artists working under PDQ Makeup have full public liability insurance to protect both themselves and the client.
PRODUCTS / ALLERGIES
The client must inform PDQ Makeup of any allergies/sensitivities/skin conditions before any services are carried out. This includes before/during the trial and afterwards if any sensitivities/problems have been found.
Discounts cannot not be given on services if you want to use your own products on the day. We also cannot be held liable for the performance and longevity of the product.
To carry out all hair and makeup services, PDQ Makeup will need a minimum of; a cleared table/flat surface to set up on and chair for the client to sit in.
15 minutes is allocated to set up and be ready in time to start services. If suitable conditions are not provided, PDQ Makeup cannot be held responsible for delays if time is lost due to this.
By paying a reservation fee, you are agreeing to and accepting PDQ Makeup Terms and Conditions stated above.